FAQ | WithCongratulations


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When will my order be dispatched?

We dispatch all orders as quickly as possible.
Items that are personalised with a name or text can take up to five working days to produce and dispatch.
Non-personalised orders - such as those with a set design - may still need to be produced, so can take a few working days to dispatch.
We dispatch all orders as quickly as possible.

How quickly will my item be delivered?

The delivery speed refers to the time the item will take to arrive AFTER dispatching, orders can take up to 5 working days to process.

  • Courier Service – Next working day after dispatch, signature required, UK mainland only. (Unfortunately we cannot select a specific time for delivery)
  • Royal Mail 1st Class – 1 or 2 Business days,  tracking available
  • Royal Mail 2nd Class – 2 or 3 Business days, no tracking available
  • Royal Mail International –  Up to 2 weeks, tracking available

What if I want my item by a specific date?

If you require the order to arrive quickly or by a specific date, please contact us and we will do what we can to meet your deadline.

What is the status of my order?

You will receive notification when your order is being processed and also when it has been completed and dispatched.

Can I return my item?

Non-personalised items, or those embroidered with a set design, can be returned within 14 days if they are unused. Incorrect or faulty items can also be returned for correction or to be replaced; please contact us before sending.
Unfortunately we cannot accept the return of personalised items.

How will my personalisation look?

You can format your text as you wish. This includes choosing a colour, and one of our available fonts. Longer names or messages can be placed over several lines as desired. If not specified we will use our discretion.

Can I add my own design?

We can only personalise items with either text, or one of our own designs. Unfortunately we cannot add your own logos or badges. This also includes copyrighted designs such as football club crests, or cartoon characters.

What material are items made from?

Our wide selection of products are produced from a variety of materials. The details for each item are listed in the information on each product page.

Do you offer bulk order discounts?

We may be able to offer discounts for an order of 6 or more items, this can vary dependent on availability and demand.
Please email us with specific order details, including any personalisation required and we will provide more information.

Do you accept wholesale orders?

Yes, if you are interested in placing a wholesale order or buying our products for your retail store, please contact us for a quote.

Something else?

Please email us using the contact us page, and we will get back to you as soon as possible.